NYSEG/AVANGRID is holding a job fair at the Johnson City Career Center next week, and they are hiring for all positions, including remote call center reps. This position is open to all people living within an hour of the locations below, including Binghamton, Ithaca, Oneonta, and Elmira. It is union-represented and pays 21.39/hour.

WHEN: April 19 from 12:30 to 3:30 p.m.

WHERE: Broome-Tioga Workforce NY
Oakdale Mall, 501 Reynolds Road
Johnson City, NY 13790

Company: IBERDROLA, S.A.

POSITION - Union: NYSEG Customer Representative REMOTE (38770)

LOCATION: THIS IS A REMOTE POSITION. Representatives must be located within one hour of one of the following NYSEG locations:
Auburn: 73 Wright Circle, Auburn, NY, 13021
Binghamton: 18 Link Drive, Binghamton, NY, 13904
Brewster: 35 Milan Road, Brewster, NY, 10509
Geneva: 152 Border City Road, Geneva, NY, 14456
Hornell: 7760 Industrial Park Road, Hornell, NY, 14843
Ithaca: 1387 Dryden Road, Ithaca, NY, 14850-8810
Lancaster: 150 Erie Street, Lancaster, NY, 14086
Liberty: 26 Wierk Avenue, Liberty, NY, 12754
Lockport: 6544 Lincoln Avenue, Lockport, NY, 14094
Oneonta: 65 Country Club Rd, Oneonta, NY, 13820
Plattsburgh: 4125 Route 22, Plattsburgh, NY, 12901-5619
Elmira: 1 Electric Pkwy, Horseheads, NY, 14845
Mechanicville: 6 Werner Road, Clifton Park, NY, 12065-3410

HOURS: 8.5 hour shift between the hours of 7AM - 7PM

HOURLY RATE: $21.39

Applications for this position are accepted on a continuous/rolling basis. We hire new CSR classes on a regular, bi-monthly basis and applications will be reviewed when new classes arise, as needed.

Are you interested in a career as a customer service representative at NYSEG? This position will give you exposure to the evolving energy industry working independently and in a team setting. As a Customer Service Representative (CSR) you will handle all phases of customer inquiries received by telephone, correspondence (written, email, and chat); and process applications for service and extension of facilities. You will respond to customer inquiries and complaints (bill payment, usage inquiries, account updates, service, credit and collections) in a customer focused manner. All CSR employees will respond to inbound service emergencies; this position requires strict attendance in a storm role.

Responsibilities
• Resolves customer problems and complaints utilizing established procedures and policies, which include regulatory guidelines. Records entries of customer transactions into set operating systems.
• Provides account information to customers and explains bill service policies and customer rights.
• Conducts credit and collection work as necessary, including deposits, and final/charge off collection. Performs evaluations, and investigates, analyzes, and resolves, where possible, billing problems.
• Initiates service orders, Work Management System (WMS) orders, and performs associated action as requested.
• Ability to work with limited supervision and escalate complex cases as necessary.
• Other customer service duties as required, including operation of a two way radio.

Skills and Requirements
• High School Diploma/GED equivalent.
• Associate Degree, BA/BS in related field of study is preferred.
• Good communication skills, both oral and written, with strong customer service orientation.
• Able to coordinate multiple tasks for multiple customers in a fast-paced environment.
• Strong problem-solving skills.
• Able to work flexible schedule, as well as be available during storm/emergency situations.
• Works well within a team.
• MS Office skills.
• Must be pre-qualified for this position. Applicants may take pre-qualification test at the time of posting.
• This is a Union position with a probationary period.

Nearest Major Market: Binghamton

LEARN MORE/DOWNLOAD THE FLYER

https://www.careers.iberdrola.com/job/Binghamton-Customer-Representative-NYSEG-NY-13901/892308501/